Refund and cancellation policy
Last updated 26 September 2026
This policy covers every payment made to OrbitalSpace, for any of its products. A product's own refund policy applies first where it gives you more.
Refunds
If a purchase is not right for you, email [email protected] within 7 days of paying, with your Razorpay payment ID (it starts with pay_) and the product name. We refund the full amount and end the access you bought.
Approved refunds go back to your original payment method through Razorpay and usually arrive within 5 to 7 working days.
Cancellation
Passes are prepaid for a fixed period and do not renew automatically, so there is nothing to cancel. Any product that offers a renewing plan lets you cancel from your account before the next charge.
Failed or duplicate payments
If money left your account but you did not get access, or you were charged twice, email us and we either activate access or refund you in full.